Michelle Baker, BS, RN, CRRN, CCM


Michelle Baker is a Registered Nurse and Manager of Network Operations for Paradigm Outcomes.   In this role, her primary areas of focus include management of the employed worker’s compensation catastrophic nurse case managers as well as program development and implementation.  Michelle’s responsibilities include training, development and implementation of business process and best practices for the operation of the contracted network of nurses and physicians.  Healthcare data privacy and security also falls within her purview. 

Michelle’s professional background includes a variety of clinical leadership roles such as Director of Nursing, Director of Rehabilitation and Senior Case Manager. Transitioning into rehabilitation and case management, Michelle had managed catastrophically injured workers for 13 years prior to becoming part of the management team at Paradigm Outcomes in 2011.

Michelle received her bachelor’s degree with a major in nursing from Towson State University followed by acute hospital nursing where her primary role was work in oncology, med-surg and orthopedics.  After transitioning to the rehabilitation arena, Michelle earned her CRRN certification in 1997 and her CCM certification in 2000.   Michelle is certified to provide medical case management to injured workers in the states of Maryland earning her WCCM in 1999.  She holds a registered nursing license in Maryland, Pennsylvania and Washington, District of Columbia.

Michelle has conducted presentations at the local, state and national level on various rehabilitation and workers compensation topics for various association chapter meetings and conferences from 2007 to present.  Michelle served as a panel participant representing case management for the Maryland Workers Compensation Educational Associations annual conference for case managers and other allied health professionals.  Michelle has participated in webinar recordings housed in professional continuing education offerings for other case managers.

Michelle’s service to CCMC includes participation in a past Role and Function Study, Item Writing/Test Development and Item Review.  Her work also includes multiple years in a volunteer role as the Program and Services Committee for past terms as a voting committee member and most recently Chair of the Programs and Services Committee.  Michelle became a CCMC Board member in 2016 serving on Governance and Nominations, Finance Committee and the New World Symposium Committee.  Michelle serves CCMC as Chair Elect on the Executive CCMC Board.

Personal Statement: 

Case management is one of the most important allied health professions in my opinion; it is the key to navigating the healthcare arena for patients in all phases of care including wellness, illness, injury and rehabilitation phases of their healthcare.

It is with great enthusiasm that I join the Executive Board of Commissioners at CCMC.  I will continue to assist the Commission to further their mission and vision in continuing to provide the highest accreditation in the field of case management.